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Helping people with dementia feel at home

1. Preserving Dignity and Respect

  • Personal Space and Autonomy: Privacy allows residents to maintain control over their personal space and decisions, which is vital for preserving their dignity. Even though individuals with dementia may experience cognitive decline, it is essential to respect their need for privacy in personal care activities, like bathing and dressing, and their right to have their own private space.

  • Reducing Anxiety and Stress: A private, familiar space where residents can retreat provides comfort and helps reduce anxiety and stress. For individuals with dementia, who may feel overwhelmed or confused by their surroundings, having a private room or area where they can relax is crucial for their emotional well-being.

2. Enhancing Safety

  • Preventing Falls and Injuries: Dementia care environments need to be designed with safety in mind to prevent falls and other injuries. Features such as non-slip flooring, handrails, well-lit areas, and clear, unobstructed pathways help minimize the risk of accidents.

  • Wandering Prevention: Individuals with dementia may have a tendency to wander, which can lead to potentially dangerous situations. Safe, secure environments with controlled access points and discreet security measures, like alarms or baffle locks, are essential to prevent wandering and ensure residents’ safety without making them feel confined.

3. Supporting Emotional Well-Being

  • Fostering a Sense of Security: Privacy in dementia care environments contributes to a sense of security for residents. Knowing that they have a space where they won’t be intruded upon unexpectedly helps reduce feelings of vulnerability and confusion, which are common in individuals with dementia.

  • Minimizing Distress: Respecting privacy helps minimize distress caused by disruptions or invasions of personal space. For example, ensuring that staff knock before entering a resident’s room and allowing residents to lock their doors from the inside fosters a feeling of safety and control over their environment.

4. Encouraging Independence

  • Enabling Personal Choices: Privacy allows residents to make personal choices about their activities and daily routines. By providing private spaces and respecting residents’ autonomy, caregivers can encourage residents to maintain as much independence as possible, which is crucial for their self-esteem and quality of life.

  • Safe Exploration: A well-designed environment balances privacy and safety, allowing residents to explore and engage with their surroundings safely. This balance promotes autonomy and supports cognitive and physical activity, which are important for overall health and well-being.

5. Creating a Home-Like Environment

  • Feeling at Home: Privacy is a key component of creating a home-like environment in dementia care settings. Personalizing spaces with items such as photographs, personal furniture, and True Doors help foster a sense of familiarity and comfort, making residents feel more at home​.

  • Supporting Relationships: When residents feel safe and secure in their environment, they are more likely to engage in social interactions and form meaningful relationships with others. Privacy allows residents to participate in social activities on their terms, promoting a sense of community while maintaining personal boundaries.

6. Facilitating Quality Care

  • Better Staff-Resident Interactions: A focus on privacy and safety helps staff build trust and rapport with residents. When residents feel safe and respected, they are more likely to cooperate with care and engage positively with staff.

  • Efficient Care Delivery: When the environment is safe and private, staff can provide care more effectively. Features like accessible emergency call systems and discreet safety measures allow staff to respond quickly to residents' needs without causing unnecessary stress or discomfort.

7. Compliance with Ethical Standards and Regulations

  • Ethical Care Practices: Ensuring privacy and safety is not only beneficial for residents but also aligns with ethical standards for dementia care. These standards emphasize the importance of respecting residents' rights, dignity, and autonomy, which are fundamental to providing high-quality, person-centered care.

  • Regulatory Compliance: Dementia care facilities are often subject to regulations that mandate certain safety and privacy measures to protect residents. Adhering to these regulations ensures that facilities provide a safe, respectful, and supportive environment for individuals with dementia.

So privacy and safety are foundational to creating a dementia care environment that supports the physical, emotional, and psychological well-being of residents. By prioritizing these elements, care facilities can foster a respectful, secure, and home-like atmosphere that enhances the quality of life for individuals with dementia while ensuring they receive the care and support they need.

The results from a True Doors transformation at Mercy Health Bendigo in Australia

The Checklist

1. Physical Environment Design

  • Private Rooms:
    • Ensure each resident has a private room with a lockable door to provide a sense of personal space and privacy. Residents can control their space while still allowing staff emergency access through a master key or external unlocking mechanism.
  • True Doors:
    • Sense of safety: Install True Doors on residents' rooms. This personalization helps residents easily recognize their rooms, reducing the likelihood of entering the wrong room, which can be unsettling.
    • Enhanced Privacy: True Doors make each room unique and recognizable, preventing confusion among residents and helping them maintain privacy. The familiar appearance encourages others, including staff and visitors, to knock before entering, respecting the resident's personal space​.
  • Bathrooms:
    • Design bathrooms with safety features like non-slip floors, grab bars, and easy-to-use fixtures to promote independence while maintaining safety.
  • Soundproofing:
    • Use soundproofing materials in walls and doors to minimize noise from hallways or adjacent rooms, enhancing privacy and reducing sensory overload for residents.
  • Visual Privacy:
    • Install curtains or blinds on windows to ensure residents can control visibility into their rooms. Use opaque films on windows in public view to maintain privacy without blocking natural light.
  • Secure Outdoor Spaces:
    • Provide access to secure outdoor areas like enclosed gardens or courtyards where residents can enjoy the outdoors safely. Ensure gates and fences are tall enough to prevent wandering while not appearing restrictive.

2. Safety Features and Equipment

  • Emergency Call Systems:
    • Install accessible emergency call buttons in residents’ rooms, bathrooms, and common areas. These should be easy to reach and clearly marked for use in emergencies.
  • Non-Slip Flooring:
    • Use non-slip flooring materials throughout the facility, especially in areas prone to moisture like bathrooms and kitchens, to prevent falls.
  • Discreet Security Measures:
    • Employ discreet security measures such as baffle locks, window restrictors, and door alarms to ensure safety without creating an institutional feel. Make sure these measures are unobtrusive and blend with the home-like environment.
  • Safety Monitoring:
    • Some organizations use discreet surveillance cameras in communal areas for monitoring, ensuring they are placed in a way that does not intrude on residents' privacy. Avoid installing cameras in private spaces like bedrooms and bathrooms.
  • Controlled Access:
    • Implement controlled access points at entrances and exits to prevent unauthorized entry and wandering. Use keypad locks or keycard systems that are easy for staff to manage.

3. Policies and Procedures

  • Resident Privacy Policies:
    • Develop clear policies that prioritize resident privacy, such as knocking before entering a resident’s room and, when safe, ensuring doors can be locked from the inside. Train staff to respect these policies and enforce them consistently.
    • True Doors Encourage Knocking: With the use of True Doors, staff and visitors are more likely to knock before entering a resident’s room, recognizing it as a personal space akin to a home, further enhancing the resident's sense of privacy and security​.
  • Risk Assessment and Management:
    • Conduct regular risk assessments for each resident to identify specific safety needs and develop individualized care plans that balance safety with respect for privacy and autonomy.
  • Emergency Preparedness:
    • Ensure staff are trained in emergency procedures and conduct regular drills to familiarize residents with safety protocols, which can reduce panic in actual emergencies.

4. Staff Training and Interaction

  • Respectful Communication:
    • Train staff to use respectful communication techniques, such as addressing residents by name, explaining their actions, and ensuring that residents understand and consent to any care or interventions.
     
    • Encouraging Privacy Respect: Staff should be encouraged to knock and announce themselves before entering any room, especially those with True Doors, reinforcing the notion of private space.
  • Privacy During Care:
    • Ensure staff provide privacy during personal care activities. Use portable privacy screens if care is being provided in a shared space or during an emergency.
  • Positive Reinforcement:
    • Encourage staff to use positive reinforcement to promote safe behaviors in residents, such as using handrails, wearing appropriate footwear, and reporting spills or hazards.

5. Regular Maintenance and Safety Checks

  • Routine Inspections:
    • Conduct regular inspections of the facility to identify and address potential safety hazards, such as loose carpeting, faulty equipment, or inadequate lighting.
  • Equipment Safety Checks:
    • Regularly check safety equipment, such as grab bars, handrails, and emergency call systems, to ensure they are in good working condition.
  • Maintenance of Security Features:
    • Ensure that locks, alarms, and other security devices are regularly maintained and updated to meet the latest safety standards.

6. Resident and Family Engagement

  • Involve Residents and Families:
    • Engage residents and their families in discussions about privacy and safety preferences. Encourage them to share their concerns and suggestions for improving the living environment.
  • Informative Communication:
    • Keep residents and families informed about safety procedures, emergency plans, and any changes in the facility’s policies that may affect privacy or security.

7. Adaptive Technology

  • Personal Monitoring Devices:
    • Consider offering personal monitoring devices to residents who are at risk of wandering or falls. These devices can alert staff when a resident leaves a designated area or requires assistance.
  • Adaptive Lighting:
    • Use adaptive lighting systems that automatically adjust to the time of day or resident activity, ensuring spaces are well-lit without creating glare or shadows that could confuse or disorient residents.

By following this updated checklist, incorporating the use of True Doors, care facilities can enhance the privacy and safety of residents with dementia, ensuring they feel secure, respected, and comfortable in their living space.

We are very proud to be involved with such an amazing creation, that brings a lot of stories, that have been told to us, by our friends who live here, to life. Some love to talk about where they once lived. One lady told me, she now feels as though she brought part of her old home with her, to her new home. She explained it to be of great comfort to her and it made her feel peaceful.

A lot of our friend here love the fact that they can easily find their own rooms. Not having every door the exact same was a blessing to them. No more getting lost as they now recognized their own door.

This project has sparked a lot of chatter. Most people coming into our place want to know what made each person here decide on such a door, so it’s a real joy to see our community interacting with all our friends that make Nashwaak Villa their home.

Families are totally immersed in this project and are so proud to have their loved one, make the decision as to what door they wanted. So often so much is taken away, and we just really wanted to give something back.

Some of our friends here say they feel more secure as if the were home.

- Pamela Spilman | Nursing Staff at Nashwaak Villa in New Brunswick, Canada

Checklist for Stimulating Reminiscence and Social Interaction

Stimulating reminiscence and promoting social interaction are crucial in dementia care environments. These activities help maintain cognitive function, enhance mood, and foster a sense of community among residents.