Terms and Conditions

About our terms and conditions

This page provides information about who we are and the legal terms and conditions that may apply to your use of truedoors.com and any product or service you order from us.

To help you find the information you are looking for, we have divided these Terms and Conditions into 4 sections. These are:

PART A: INFORMATION ABOUT True Doors

This website is owned and operated by V.O.F True Doors a company registered in The Netherlands (company registration number 60555882) whose registered office is at Buiksloterdijk 384, 1034 ZH, Amsterdam. Our registered VAT number is NL853960021B01. Unless we say otherwise, we use the terms “True Doors”, “we” and “us” on this website to refer to V.O.F. True Doors throughout the website terms and conditions, which include the Website Terms of Use, Privacy & Cookie Policy and our General Terms and Conditions of Sale (“Website Terms”).

If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please contact us.

PART B: WEBSITE TERMS OF USE

The Website Terms apply to your use of the True Doors website at truedoors.com (the “Website”) and to any order you place on the Website. The Website Terms apply regardless of how you access the Website, including any technologies or devices by which True Doors makes the Website available to you at home, on the move or in store. You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, please do not use this Website.

All legal notices on this Website, which relate to your use of the Website together with all applicable terms and conditions and our Privacy Policy govern your use of this Website.

YOUR USE OF THIS WEBSITE

You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website. To place an order with us you must be over the age of 18 years. By using the information, services and products available through this website, you warrant that you are of age and have legal capacity to enter into agreement with us.

You may not, without our prior written consent, crawl, frame, republish, download, print, record, edit the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use.

OWNERSHIP OF RIGHTS

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to True Doors.

Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. By submitting information (other than your personal data), text, photos, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

GUIDELINES FOR PRODUCTS REVIEWED AND QUESTION and ANSWER

Please read and understand the below before posting a product review or any other user generated content on our Website or social media sites.

Social networking sites

These terms also govern any submissions you make on any True Doors related third party website or page such as our Facebook page, Twitter, Pinterest, YouTube or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of True Doors or its employees and True Doors is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

Damage to your computer or other device

True Doors uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, True Doors shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

Links to other websites

We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, True Doors cannot accept any liability in respect of the use of these websites.

Exclusions of liability

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages, which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.

To the fullest extent permitted by law, True Doors is providing this website and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this website including, without limitation, warranties of merchant ability and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible via this website is accurate, complete or current.

Entire Agreement

These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law, jurisdiction and language

Any matter that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of The Netherlands and subject to the exclusive jurisdiction of the courts of The Netherlands. All contracts shall be concluded in English.

Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

PART C: GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale (“General Terms and Conditions of Sale”) apply to any order you place through truedoors.com (the “Website”). These General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which True Doors makes the Website available to You at home, on the move or in store. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

Contents

1. Opening an account and placing an order
2. Acceptance of your order
3. Payment
4. Delivery and Collection
5. Changes to your order
6. Cancellation
7. Substitution
8. Product and service description
9. Liability
10. Assignment, waiver and third party rights

Opening an Account and Placing an Order

When placing an order with us you need to open an account with us and provide us with some compulsory personal information.

To place an order with us you must be over the age of 18 years. By using the information, services and products available through this website, you warrant that you are of age and have legal capacity to enter into agreement with us.

Please see our Privacy and Cookie Policy for more information on how your personal information will be used.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.

When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account please contact us.

Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place and the contract of sale will be concluded between us, only when we dispatch the product(s) or commencement of the services that you ordered from us.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order.

Once your order is received, we will process payment for your order with the details you have provided to us. As soon as we receive notification from our online system we shall send you a personal email acknowledging and stating the particulars of that order and containing all relevant statutory information concerning your contract. Once both parties are satisfied with the order, the order will be processed and delivery will commence within 2 to 4 weeks from order date.

Payment

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card or bank account being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.

All card payments are subject to authorisation by your card issuer.

Delivery and Collection

Delivery (including delivery charges and timescales)

Delivery charges and timescales vary depending the delivery address. You’ll find full details of our delivery charges here.

True Doors reserves the right to define what can and cannot be delivered to which destination.

Delivery will be to the Dutch or international address or store specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

International Delivery

Payment – International credit card providers or banks will determine the exchange rate and will add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

You’ll find more information on international delivery in our help section.

Delays

Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Changes to your order

Any changes to your order must be notified to us in writing and within a reasonable time. If you amend or change your order you may find there are changes to your delivery timetable and / or the price you pay.

Cancellation

All cancelled orders are subject to a 10% administration fee. Each door ordered is of a specific dimension, therefore cancellation is only possible before an order has been sent to print.

Substitution

For certain products we reserve the right to recommend alternative products of equal or greater value to you if we anticipate these alternate products will better suit the door(s) in question.

However, where this is the case, you will always have the right to accept or refuse any products we recommend.

Product and service descriptions

We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

• orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
• for the Netherlands all prices are displayed in Euros inclusive of VAT where applicable unless expressly indicated otherwise
• packaging may vary from that shown on the Website;
• the weights, dimensions and capacities shown on the Website are approximate only;
• whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery

Liability

There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you do (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.

You must follow any advice we give you to keep products we supply to you safe. We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

Assignment, waiver and third party rights

We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts or otherwise.

These General Terms and Conditions of Sale are governed by the laws of The Netherlands and any disputes shall be subject to the exclusive jurisdiction of the courts of The Netherlands.

PART D: Privacy and Cookie Policy

Our Privacy and Cookie Policy explains what personal information we collect about you when you use the Website, and you can view our Privacy and Cookie Policy here. Please note that when you agree to these Website Terms you shall be deemed also to have read, understood and agreed to our Privacy and Cookie Policy in its entirety.

PRIVACY POLICY

The True Doors website [www.truedoors.com ] (“Website”) is operated and managed by or on behalf of V.O.F. True Doors (“True Doors”). Our address is: Buiksloterdijk 384, 1034 ZH, Amsterdam, The Netherlands. Our email address is home@truedoors.com.

This privacy policy is only applicable to the Website and is not applicable to information that is collected on websites of third parties of which links are included on the Website. In this privacy policy among other things it is set out which data is collected by True Doors, how True Doors uses this data and how the data is secured.

True Doors respects the privacy of the visitors to its Website. Due care will be exercised when processing and securing users’ personal data. In this respect True Doors complies with the requirements stipulated in the Dutch Data Protection Act and any applicable local data protection rules and legislation. Nevertheless, you must realise that it is impossible to ensure that data will be secure on the Internet.

Contents

1. Why and how does True Doors collect data?
2. To whom may True Doors provide data?
3. Is True Doors responsible for other websites?
4. How is the data secured?
5. How long is the data retained?
6. Which rights do you have?
7. Changes to the privacy policy

Why and how does True Doors collect data?

True Doors collects personal data that is provided on a voluntary basis when an online form is completed and sent, or when an e-mail message is transmitted. The personal data may among other things include: your name, telephone number, email address and. By providing your personal data you consent to True Doors saving them in a file that has the appropriate security measures. True Doors may use this data for the purposes of computerised customer administration and market research.

Use of cookies

During your visit to this Website True Doors may collect data of an impersonal nature, mainly through the use of cookies. A cookie is a small amount of data that is sent to your computer browser from a website’s computer and is stored on your computer, if your browser’s preferences allow it. Each website can send its own cookie to your browser but (to protect your privacy) your browser only permits a website to access its own cookies, not the cookies sent to you by other sites.

True Doors uses cookies to help the server identify you when you log in to secure areas of the site. The cookies store your login information, so you can enter and leave the website without having to re-enter the same information over and over.

We use cookies to track our online traffic flow, to share links on social networks, and to personalise information in online forms.

You have the opportunity to set your web browser to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. Please note that not accepting cookies may affect your ability to access certain parts of our website.

To whom may True Doors provide data?

All personal data that True Doors collects is transferred, processed and stored on servers at the True Doors hosted service provider company in The Netherlands. True Doors will ensure that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer.

From time to time the personal data you have provided to True Doors, may be shared with True Doors’s service providers who provide support with respect to the maintenance and the management of the Website. These service providers may only use the personal data when they provide services for True Doors and/or for purposes for which True Doors has collected this data, and they are not allowed to use your personal data for other purposes.

Furthermore, True Doors undertakes not to communicate your personal data to any other party without your prior consent, unless it is required to do so in accordance with any provision of the law or a court judgment.

Is True Doors responsible for other websites?

The Website may contain references (such as hyperlinks, banners or buttons) to other websites. This does not mean that True Doors is related to these other websites or the owners thereof. True Doors is therefore not responsible for the compliance with the privacy legislation by these third parties.

How is the data secured?

True Doors ensures that adequate technical and organisational measures are taken to secure your personal data against loss or any unlawful processing.

The Website is hosted by SiteGround in The Netherlands. SiteGround is contractually obliged to process your personal data properly by, amongst other things, implementing sufficient security measures and processing the personal data only in accordance with our instructions.

Online registration is also performed with an HTTPS encrypted connection. No credit card information is entered or stored on the True Doors website. Online payment is through secure payment to RaboBank. The Rabobank Group is bound by the Personal Data Protection Act, and supports the Code of Financial Institutions, issued by the Dutch Association of Banks and the Federation of Insurers.

How long is the data retained?

True Doors will keep your personal data for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interest or where otherwise required by law.

Which rights do you have?

Under the terms of the applicable data protection rules and legislation you are entitled to inspect and, if necessary, correct any personal data concerning you. Furthermore, you are entitled to object to the use of your data for direct marketing purposes at any time. To this end you may address a request for such inspection, correction and/or objection to True Doors at the following address: Buiksloterdijk 384, 1034 ZH, Amsterdam, The Netherlands. Or by email to the following email address home@truedoors.com.

Changes to the privacy policy

True Doors reserves the right, at our own discretion, to modify, add or remove sections of this privacy policy at any time. Please check the privacy policy periodically for changes or modifications.